Support

Contact us

We're a small team of parents and storytellers. Messages are answered personally, Monday to Friday — WhatsApp is the fastest way to reach us.

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WhatsApp opens with your message ready — nothing sends until you press send there.

Email goes straight to hello@picture-me.co.za; we use your details only to reply. Prefer WhatsApp? The number is +27 76 302 8931, or the WhatsApp button shows a code to scan with your phone.

Or reach us directly

WhatsApp+27 76 302 8931Fastest reply →

Emailhello@picture-me.co.zaMonday to Friday →

You can also find us on Instagram @picturemeza or read what other families say on our Google listing.

Most questions are answered already

Ages, photos, delivery times, what happens to your child's photos — all in the help centre.

Questions, answered →

Quick answers

How long until it arrives?

Hardcover at your door within 7–10 working days, anywhere in South Africa.

Shipping policy

Can I see it before it prints?

Yes — you approve a full preview of every page before anything is printed.

How it works

Something wrong with your book?

If it arrived damaged or with a defect, we'll make it right — message us with a photo.

Refund policy

Ready when you are

Four stories, personalised with your child on every page — and nothing prints until you've approved it.

See the stories